Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
We offer FREE shipping all the time, please contact us directly for any concerns.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
How do I place an order?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to cart” Button that can be found at the right of each the product page then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
What size should I get?
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.
Can I change my order(s)?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 4 hours of placing the order.
Can I change the store default currency?
From the top right panel, you can find the currency converter where you can choose in which currency you see the price. However, when customer checks out, they will be billed in Euro. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
I paid fees for shipping! what I should do as you said free shipping?
To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.
Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 2 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Do note:To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
Customs, Postal Services & Us are different entities hence we are not liable for any delays caused by customs or local post services.
How long it takes for my order to be shipped?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
When will I receive my item(s) ?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.
How may I know if my items shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch. However, in some cases tracking number is not available because of the free shipping service.
How I can track my orders?
Tracking numbers are included in your shipping confirmation email. You can use our Tracking Service. Alternatively, you may use below links to track down your parcel(s).
For further assistance, please contact our Customer Service.
I tracked my order & the status is return to sender. What I should do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
I tracked my order & the status is delivered but I didn’t receive anything. What I should do?
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.Go to Homepage